Coaching Terms and Conditions

PARTIES
This Agreement is between:
a) Tanya Sturges, trading as Tanya Sturges Coaching, with email address hello@tanyasturges.co.uk and telephone number +44 7915 674 258 (“Coach”, “we”, “us”), and
b) The individual purchasing and/or engaging in Services with us (“Client”, “you”, “your”).
By engaging the Coach for Services, the Client agrees to be bound by the terms and conditions of this Agreement as set out below.

SERVICES
The Services provided are as described on our website or as otherwise communicated in writing. For Services tailored to your specific requirements, it is your responsibility to ensure that any information or specification you provide is accurate. We reserve the right to make changes to the Services necessary to comply with applicable laws or safety requirements and will notify you of any such changes.

SESSIONS
Services may include one-to-one coaching sessions (“Sessions”) as detailed in the Service description. Unless otherwise specified, Sessions are delivered virtually via phone, video conference (e.g., Zoom, Microsoft Teams), or other suitable methods as agreed.

Session dates and times will be scheduled upon commencement of Services, either in advance or on a rolling basis. All Sessions must be booked and taken within the timeframe outlined in the Service description or prior to the expiration of this Agreement, whichever is sooner. It is the Client’s responsibility to ensure all Sessions are booked and completed within this period.

If you need to reschedule a Session, please provide at least 24 hours’ notice via the provided scheduling system or by emailing hello@tanyasturges.co.uk. Rescheduling is subject to availability and must occur within four weeks of the original Session date. Failure to provide sufficient notice or to reschedule within this period may result in forfeiture of the Session, unless otherwise agreed.

ONGOING SUPPORT
Between Sessions, we offer support via text, email, or voice memo. We aim to respond within 24 hours of receipt during business days.

PAYMENT AND FEES
You agree to pay the fees (“Fees”) for the Services as outlined on our website, invoice, or as otherwise agreed in writing. Payment may be made in full upfront or via a split payment plan, as agreed in advance and confirmed at the point of purchase. Payments are accepted via Stripe, PayPal, or bank transfer.
If a split payment plan is selected, the payment schedule and instalment amounts will be clearly outlined at checkout. By choosing a split payment plan, you agree to make all scheduled payments in full and on time, regardless of your level of participation in the Services. This is not a pay-as-you-go arrangement.
All payments are non-refundable unless otherwise stated in writing.
Late payments may incur interest at a rate of 5% per annum, calculated daily on the outstanding balance from the due date until the payment is received in full. We reserve the right to suspend or terminate access to the Services if any instalment or outstanding amount remains unpaid.
If any payments remain overdue for more than 60 days, we may refer the matter to a debt collection agency or solicitor. You will be liable for any and all costs incurred in the recovery of unpaid amounts, including but not limited to debt collection agency fees and legal costs on a full indemnity basis.
We are not VAT registered; therefore, VAT is not applied to our Fees.

CREDIT CARD CHARGE DISPUTES
In the event of a dispute or chargeback initiated by you with your credit card issuer, PayPal, or equivalent, any fees, penalties, or costs incurred as a result will be chargeable to you. You agree to reimburse such charges within 28 days of notification.

REFUND POLICY
We maintain a strict no-refund policy. This does not affect your statutory rights.

DURATION
Services commence upon receipt of payment and conclude upon completion of the Services, unless terminated earlier in accordance with this Agreement. Any extension to the duration must be agreed upon in writing by both parties.

ADVICE AND INFORMATION
Our Services provide coaching and general information only and should not be considered a substitute for professional financial, legal, tax, or medical advice. We recommend seeking appropriate professional advice for such matters. This clause survives termination of this Agreement.

MEDICAL DISCLAIMER
Our Services are not intended to replace treatment or medication prescribed by a medical professional. By entering into this Agreement, you affirm that you can manage your wellbeing throughout the duration of the Services and are not accessing our Services to treat any mental health conditions. If you believe you may be experiencing a mental health condition, we recommend consulting a medical professional before commencing our Services. This clause survives termination of this Agreement.

RESULTS
We do not guarantee specific outcomes or results. Any examples provided are illustrative and based on experience. Individual results may vary. You acknowledge that you are responsible for any changes you choose to make. Failure to achieve desired results does not constitute grounds for termination of this Agreement. This clause survives termination of this Agreement.

REIGN OF CONFIDENCE GUARANTEE
The Reign of Confidence 1:1 coaching programme includes seven 1:1 coaching sessions. If you attend all sessions, engage during each session, complete any homework exercises, commit to change and make every effort to follow the guidance given, yet still find yourself struggling with overthinking you can claim an additional three 1:1 coaching sessions with Tanya, free of charge. All sessions must be taken within 12 months of the agreement start date. To request these additional sessions please email hello@tanyasturges.co.uk. Alternatively Tanya may offer you these additional sessions at her discretion.


TERMINATION
Either party may terminate this Agreement:
a) by mutual agreement; or
b) as otherwise provided in this Agreement.
We may terminate this Agreement immediately upon written notice if:
a) you engage in conduct we reasonably consider aggressive, illegal, immoral, unfair, deceptive, or damaging to our reputation or business;
b) an insolvency event occurs in relation to you; or
c) in the event of death or critical illness of either party.

DISPUTE RESOLUTION
If a dispute arises, the party raising the dispute must notify the other in writing, detailing:
a) the nature of the dispute;
b) the desired outcome; and
c) the action believed necessary to resolve the dispute.
The receiving party must acknowledge receipt within seven calendar days. Both parties agree to attempt resolution through mutual negotiation within 28 calendar days of acknowledgment.
If unresolved, either party may refer the dispute to the International Regulator of Coaching and Mentoring CIC ombudsman service (https://ircmcic.org/ombudsman-service/). Both parties agree to cooperate fully with the IRCMCIC and abide by its decision, which shall be final and binding.

If the IRCMCIC cannot resolve the dispute within a reasonable time, either party may refer the matter to the courts of England and Wales, which shall have exclusive jurisdiction. Each party shall bear its own costs associated with dispute resolution, except for ombudsman services, which shall be shared equally unless otherwise determined by the ombudsman.

All communications related to dispute resolution are confidential and considered “without prejudice” negotiations. This clause survives termination of this Agreement.

PRIVACY
We collect, use, store, and process your personal information in accordance with applicable UK data protection laws, including the General Data Protection Regulation (GDPR). We will only use your personal information to provide the Services or as otherwise required by law or with your consent. We implement appropriate measures to protect your personal information and will not disclose it to third parties without your prior written consent, except as required by law. You have the right to access, correct, or delete your personal information held by us. This clause is governed by the laws of the United Kingdom and subject to the exclusive jurisdiction of its courts.

CONFIDENTIALITY
Both parties agree to maintain the confidentiality of all information disclosed during the provision of Services, except as required by law or as otherwise agreed. Confidential Information includes any data or information, whether business or personal, that is not generally known and could reasonably be considered private or proprietary. This clause survives termination of this Agreement.

SAFEGUARDING
While confidentiality is paramount, we reserve the right to disclose information to relevant authorities if we believe there is a risk to your safety or the safety of others, including instances of suspected abuse, self-harm, or harm to others. Such disclosures will be handled with sensitivity and discretion, prioritising your welfare. You will be informed of any such disclosure unless doing so would further jeopardise safety.

MARKETING
Our marketing materials may include anonymised real-life stories inspired by true events. We will never share identifiable information without your explicit consent. By using our Services, you grant us permission to use your anonymised stories in our marketing materials. This clause survives termination of this Agreement.

TESTIMONIALS
If you provide a testimonial, you agree that we may use it to promote our Services. We will anonymise the testimonial unless you provide express consent to use your name and/or photograph. If the testimonial is provided on a public platform (e.g., LinkedIn), you consent to us sharing the content, including your profile name and picture. This clause survives termination of this Agreement.

INTELLECTUAL PROPERTY
All intellectual property rights in materials or deliverables created by us as part of the Services remain our property. You agree not to reproduce, distribute, or disclose any such materials without our prior written consent. Any breach may result in legal action, including injunctive relief. This clause is governed by the laws of the United Kingdom and subject to the exclusive jurisdiction of its courts. This clause survives termination of this Agreement.

INDEMNITY
You agree to indemnify us against any loss or damage suffered due to your actions or omissions during the provision of Services.

LIABILITY
We are not liable for any loss or damage arising from the provision of Services. You acknowledge responsibility for your own decisions and actions. This clause survives termination of this Agreement.

LIMITATION OF LIABILITY
Nothing in this Agreement excludes any rights you are entitled to under the laws of England and Wales. We limit our liability to the maximum extent permissible by law and exclude liability for negligence and consequential loss or damage, including loss of business profits. This clause survives termination of this Agreement.

GOVERNING LAW
This Agreement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, or, where applicable, the courts of Scotland or Northern Ireland.

VARIATIONS
Any variations to this Agreement must be made in writing and signed by both parties. Requests for variations, including changes to scope, dates, or times, may be subject to additional charges.

GENERAL
a) We will not assign or transfer our obligations under this Agreement without your prior consent, except we may subcontract aspects of the Services while remaining responsible for their delivery.
b) This Agreement constitutes the entire understanding between the parties regarding the Services and supersedes any prior agreements.
c) If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in effect.
d) Neither party is liable for failure to observe the terms of this Agreement due to causes beyond their reasonable control, including but not limited to fire, flood, riot, strike, war, death.

By making a purchase through this website, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and us.

Should you have any questions regarding any of the above please email hello@tanyasturges.co.uk.